UK Town Planning Privacy Policy

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact: rob@crollatownplanning.co.uk

Last updated: 31 August 2025

Crolla Town Planning (“we,” “our,” or “us”) is committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website www.crollatownplanning.co.uk or engage with our services.

We may collect and process the following types of personal data:

• Identity and Contact Information: Name, email address, phone number, postal address, or other details you provide via forms or correspondence.
   
• Project Information: Information you share with us about planning applications, proposals, or consultancy needs.
   
• Technical Information: IP address, browser type, device details, and website usage data collected via cookies and analytics.
   

We process your personal data under the following lawful bases:

• Consent – where you have given us clear consent to process your data (e.g., subscribing to updates).
   
• Contract – where processing is necessary for the performance of a contract or to take steps before entering into one.
   
• Legal Obligation – where processing is necessary for us to comply with the law.
   
• Legitimate Interests – where processing is necessary for our legitimate business interests and does not override your rights.
   

We use your information to:

• Respond to enquiries and provide planning consultancy services.
   
• Manage client relationships and deliver agreed projects.
   
• Communicate updates and relevant information.
   
• Improve our website, services, and user experience.
   
• Meet legal and regulatory obligations.
   

We do not sell your personal data. We may share your data with:

• Local authorities, professional partners, or consultants when necessary for planning projects.
   
• IT, hosting, and software providers who help us deliver our services.
   
• Regulators, including the Information Commissioner’s Office (ICO), or legal bodies if required by law.
   

We retain your personal data only for as long as necessary to fulfil the purposes it was collected for, including legal, regulatory, and reporting requirements.

Under the UK GDPR, you have the following rights:

• Access – request a copy of the personal data we hold about you.
   
• Rectification – request correction of inaccurate or incomplete data.
   
• Erasure – request deletion of your data where there is no legal basis for retention.
   
• Restriction – request restriction of processing in certain circumstances.
   
• Data Portability – request transfer of your data to another service provider.
   
• Objection – object to processing based on legitimate interests.
   
• Withdraw Consent – where processing is based on consent, you can withdraw this at any time.
   

To exercise your rights, please contact us using the details below.

You also have the right to lodge a complaint with the ICO at www.ico.org.uk.

Our website may use cookies and third-party analytics services (e.g., Google Analytics) to improve functionality and measure traffic. You can manage or disable cookies via your browser settings.

We implement appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access.

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites.

We may update this Privacy Policy periodically. Any updates will be published on this page with a revised “Last Updated” date.

oIf you have any questions about this Privacy Policy or wish to exercise your rights, please contact: rob@crollatownplanning.co.uk